Lucky Pub Privacy Policy –
How We Handle Your Data

1. About This Privacy Policy

This Privacy Policy describes how Lucky Pub ("we", "us", "Lucky Pub") collects, uses, stores and protects the personal data of players who register and use the Lucky Pub online casino and betting platform at luckypub.bet.

Lucky Pub takes data privacy seriously. We know that Pakistani players are increasingly aware of their digital rights and we want to be straightforward about what data we hold and why. This policy is written to be readable – not to obscure things in legal language that most people would skip past.

By creating a Lucky Pub account you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with any part of this policy, please do not register an account or continue using the platform.

2. Personal Data We Collect

Lucky Pub collects personal data in several categories. The table below summarises what we collect and why each category is necessary.

Lucky Pub does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is necessary for identity verification under applicable laws.

3. How We Collect Your Data

Lucky Pub collects personal data through the following means:

• Direct input: Information you provide when registering your account, completing verification steps, making deposits or withdrawals, or contacting support.
• Platform activity: Data generated automatically as you use Lucky Pub – bets placed, games opened, pages browsed and session information collected by our server logs.
• Cookies and tracking technologies: Small data files stored on your device when you visit luckypub.bet. See Section 7 for full details on cookie usage at Lucky Pub.
• Payment processors: When you deposit or withdraw, Lucky Pub's payment processing partners (Easypaisa, JazzCash, NayaPay, SadaPay and bank services) pass transaction confirmation data to us to allow us to credit your account and process your payment accurately.
• Identity verification services: If you are asked to verify your identity, we may use third-party verification services to check the authenticity of the documents you submit. These services return a result (verified / not verified) and do not store your documents independently of Lucky Pub's systems.

4. Why We Use Your Data

Lucky Pub uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your Lucky Pub account, verifying your identity, and processing your account settings and preferences.
• Payment processing: Handling deposits and withdrawals in PKR through your chosen payment method, and reconciling transaction records.
• Game provision: Enabling access to all Lucky Pub casino games, sports betting markets, virtual sports and other platform services.
• Fraud prevention and security: Detecting and preventing unauthorised account access, fraudulent payment activity, bonus abuse and other prohibited conduct as defined in the Terms and Conditions.
• Responsible gaming: Monitoring betting patterns to identify players who may be showing signs of problem gambling, and applying responsible gaming tools where appropriate.
• Legal and regulatory compliance: Meeting our obligations under applicable laws including anti-money laundering (AML) requirements, which may involve reporting certain transactions to relevant authorities.
• Customer support: Responding to your queries, resolving disputes and maintaining records of communications for quality assurance.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the Lucky Pub platform, fix technical issues and develop new features.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates to players who have opted in to receive them. You can opt out at any time by contacting support or updating your communication preferences.

5. Legal Basis for Processing

Lucky Pub processes personal data on the following legal bases depending on the purpose of the processing:

• Contractual necessity: Processing required to fulfil the contract between Lucky Pub and the player – including account creation, game provision and payment processing.
• Legal obligation: Processing required to comply with applicable laws – including identity verification, AML checks and tax reporting obligations.
• Legitimate interests: Processing carried out for Lucky Pub's legitimate business interests – including fraud prevention, platform security, responsible gaming monitoring and platform analytics – where these interests are not overridden by the rights and interests of individual players.
• Consent: Processing based on your explicit consent – primarily for marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Who We Share Your Data With

Lucky Pub does not sell your personal data. We share data only where it is necessary to operate the platform, process your transactions or meet our legal obligations. The categories of third parties with whom we may share your data are:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and card payment processors. These providers receive only the transaction data necessary to process your deposit or withdrawal.
• Identity verification partners: Third-party services used to verify the authenticity of identity documents submitted during account verification. These partners are contractually bound to process data only for the purpose of verification and to maintain appropriate data security standards.
• Game platform providers: The technology providers who power certain live casino, virtual sports and slots products on the Lucky Pub platform. These providers may receive your player ID and session data to enable gameplay, but do not receive your full personal profile.
• Regulatory authorities and law enforcement: Lucky Pub is required by law to report certain transactions and account activities to relevant financial authorities and law enforcement bodies in Pakistan and internationally. We will only share data in this context when we are legally obligated to do so.
• Professional advisors: Lawyers, auditors and compliance consultants who may need access to certain data in the course of their professional services to Lucky Pub. These advisors are subject to professional confidentiality obligations.

7. Cookies and Tracking

Lucky Pub uses cookies and similar tracking technologies on the luckypub.bet website. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep you logged in during your session and understand how the platform is being used.

The categories of cookies used on the Lucky Pub platform are:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, and cookies that enable core betting and casino features. These cannot be disabled without affecting your ability to use Lucky Pub.
• Functional cookies: Remember your preferences such as preferred language, last viewed game category and display settings, so you do not have to reconfigure them on each visit.
• Analytics cookies: Help Lucky Pub understand how players navigate the platform – which pages are visited most, where players spend time and where they encounter issues. This data is collected in aggregated, anonymised form and used solely to improve the platform.
• Security cookies: Used to detect unusual account activity patterns that may indicate fraud or unauthorised access, and to enforce session timeouts for inactive accounts.

Lucky Pub does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage cookie settings through your browser. Disabling essential cookies will affect platform functionality.

8. How Long We Keep Your Data

Lucky Pub retains personal data for as long as it is needed for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account data: Retained for the duration of your active Lucky Pub account plus five years after account closure. This period is required to meet anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for seven years from the date of each transaction, consistent with financial record-keeping requirements.
• Identity verification documents: Retained for five years after account closure or the completion of the last verified transaction, whichever is later.
• Support communications: Retained for three years from the date of the last interaction, unless the communication relates to an active dispute in which case it is retained until the dispute is fully resolved.
• Marketing preferences and consents: Retained until you withdraw consent or for two years after your last platform activity if you have not engaged with any marketing communication during that period.
• Technical and analytics data: Retained in anonymised, aggregated form for up to three years for platform analysis purposes.

When data reaches the end of its retention period and no ongoing legal obligation applies, Lucky Pub securely deletes or anonymises it.

9. Data Security

Lucky Pub takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, theft or misuse.

• All data in transit between your device and the Lucky Pub platform is encrypted using 256-bit SSL/TLS encryption.
• Personal and financial data stored on Lucky Pub's servers is held in encrypted form. Encryption keys are managed separately from the data they protect.
• Access to personal data within the Lucky Pub organisation is restricted to staff members who require it for their specific role. Access rights are reviewed regularly.
• Lucky Pub's systems are monitored continuously for unusual access patterns, potential intrusions and anomalous activity.
• Regular security assessments and penetration testing are conducted by independent security professionals.
• Payment card data is handled by certified payment processors in accordance with PCI-DSS standards. Lucky Pub does not store full card numbers on its own systems.

10. Your Data Rights

As a Lucky Pub player, you have the following rights over your personal data. To exercise any of these rights, contact Lucky Pub support at support@luckypub.bet with the subject line "Data Rights Request". We will respond within 30 days.

Some rights are subject to limitations where processing is required by law or where exercising the right would affect Lucky Pub's ability to fulfil its legal obligations. We will always explain clearly if a right cannot be exercised in full in your specific circumstances.

11. Minors and Child Protection

The Lucky Pub platform is strictly for adults aged 18 and above. Lucky Pub does not knowingly collect personal data from anyone under the age of 18. Age verification is conducted as part of the account registration and withdrawal verification process.

If Lucky Pub becomes aware that personal data has been collected from a person under 18, that data will be deleted and the account closed immediately. Any deposits made by an underage player will be returned to the source payment method. Winnings will not be paid out in such circumstances.

If you believe that a minor has registered a Lucky Pub account, please report it to support@luckypub.bet immediately. Lucky Pub also encourages parents and guardians to use internet filtering and parental control tools to prevent minors from accessing gambling platforms.

12. International Data Transfers

Lucky Pub's core platform infrastructure is designed to keep player data within the regions where our services operate. However, some of the third-party service providers Lucky Pub works with – including certain payment technology partners and platform providers – may process data in countries outside Pakistan.

Where personal data is transferred internationally, Lucky Pub ensures that appropriate safeguards are in place. These include contractual data processing agreements with third parties that require them to maintain data protection standards consistent with the standards applicable under Pakistani data protection law and international best practice.

Lucky Pub does not transfer personal data to countries or organisations that cannot provide an adequate level of protection for that data.

13. Changes to This Privacy Policy

Lucky Pub may update this Privacy Policy from time to time. Changes may be required in response to new regulations, changes to the services we offer, new data processing activities, or updated security practices.

When material changes are made to this policy, Lucky Pub will notify registered players via the email address or mobile number on their account before the changes take effect. The updated policy will be published on this page with a revised "Last Updated" date. Continuing to use the Lucky Pub platform after a policy update constitutes acceptance of the revised Privacy Policy.

For minor clarificatory updates that do not affect your rights or Lucky Pub's data practices in a meaningful way, we may update the policy without prior notification. The "Last Updated" date at the top of this page always reflects when any change was last made.

14. Contact Lucky Pub About Privacy

If you have any questions about this Privacy Policy, about how Lucky Pub handles your personal data, or if you want to exercise any of your data rights, the Lucky Pub support team is available to help at any time.

• Email: support@luckypub.bet – use the subject line "Privacy Enquiry" or "Data Rights Request" for priority routing to the right team member.
• Live Chat: Available within the Lucky Pub platform after logging in. For privacy-related conversations that need a written record, email is recommended.
• Responsible Gaming: If your enquiry relates to your own gambling activity and data rather than platform operations, the Responsible Gaming page has additional tools and support resources.

Lucky Pub will respond to data rights requests and privacy enquiries within 30 days of receipt. Complex requests may take longer, in which case we will inform you of the expected timeline.